Month: March 2022
The Power of Real-time Conversation Analytics and Agent Guidance
What to look for in real-time conversation analytics and agent guidance technologies Customers are constantly signaling their intentions and perspectives during their conversations with brands. This…
The ROI of Real-Time Agent Guidance
How AI helps align agent performance with customer expectations AI enables contact center success by proactively managing interactions in real-time. Using technologies such as speech…
How to Build a Proactive Contact Center
Building agility, proactivity, and intelligence The landscape of commerce is constantly changing. Businesses face a relentless threat of disruption from competitors, technology, and global crises….
