What to look for in real-time conversation analytics and agent guidance technologies
Customers are constantly signaling their intentions and perspectives during their conversations with brands. This provides organizations with opportunities to improve conversation outcomes through automated guidance provided while the conversation is still taking place.
To utilize the massive amount of interaction data available, a growing number of organizations are looking to real-time conversation analytics driven by AI and machine learning.
This white paper explains how real-time guidance works, the how it improves customer experience and best practices for its execution.
Included in this white paper:
- The benefits of real-time guidance for remote working
- Customer-centric benefits
- Integrating real-time systems into existing workflows
