Connected field service is essential.
There’s nothing more frustrating for customers than having little visibility into their field service experience. They often don’t know when help will arrive, who will help them, and what to expect from the visit. To keep customers in control every step of the way, you need a connected field service experience.
From one platform, you can use your data to align your teams and deliver the personalized experiences
that keep customers in the know.
Deliver connected field service with Appointment Assistant Real-Time Location.
Appointment Assistant Real-Time Location provides updates to customers on the day of service. It’s an add-on product to Salesforce Field Service. With temporary location tracking, customers receive personalized notifications when their mobile worker is on the way. From a single field service platform, your field service teams can prioritize appointments and communicate with customers across digital channels to build a connected experience in real time.
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