You get a unique vantage point on customer experience (CX) when you orchestrate over 12 billion customer journey interactions and support over 710 million wireless subscribers a year. At CSG, we reviewed usage data from our solutions and compiled thought leadership to identify four major trends. These trends will drive consumer behaviors and CX business decisions over the next year.
Businesses are transforming their CX, but they’re struggling with the initial steps. At the same time, they’re finding room in their digital-first plans to accommodate non-digital experiences customers want and data security practices they expect. All of this is culminating toward the ultimate digital marketplace the metaverse—and what businesses will need to do in order to provide seamless experiences and to protect and drive revenues. On top of that, we’ll share the five most important CX enhancements businesses made in 2022.
Included in this Contents
- Businesses Reorganize to Reinvigorate CX
- Embracing Non-Digital Interactions Amid Digital Transformation
- Security and Compliance Are Vital to CX Success
- Lay the Metaverse Foundation Now
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