A recent webinar explored best practices for building customer experiences that create fierce loyalty
Average is no longer good enough when it comes to customer service. Today’s consumers have high expectations around brands. These days, their experience with a company matters just as much as the products and services it offers. Every interaction a customer has with your brand needs to “wow” them.
In a recent webinar with CMSWire, NICE CXone’s Director of Product Marketing Tamsin Dollin and Catherine Forino, Senior Product Marketing Manager for NICE, explored the best practices and innovations contact centers are using to not just meet, but exceed the rising expectations of customers.
Included in this white paper:
- Causes of friction
- Turning fails into “Wows”
- Leveraging voice of customer data
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