Month: May 2023

Discover how to harness the power of your data and turn your data challenges into opportunities. Are you inundated with data? Most organizations are. It…

The State Of The Carbon Management Software Market The market landscape for carbon management software has evolved rapidly over the past three years, driven by…

Why finance transformation propels business value CFOs need to change if they want to succeed. Finance organizations can no longer simply be gatekeepers of funds…

In the United States, schools and districts have responded to the impact of unfinished learning by focusing on learning recovery efforts, including providing students with…

The digital evolution of service requires a shift to the connected enterprise The digital economy is surging, and the remote workforce is here to stay….

Salesforce Service Cloud unifies the contact center around a single view of the customer and empowers service agents to meet customer expectations, create positive interactions,…

Contact centers are on the front lines of the most urgent customer interactions as customers seek assistance for matters too complex to handle on their…

We all know that self-service empowers customers to help themselves and reduces costs with case deflection. But did you also know that your business and…

Educators have always stepped up to provide extra support to students who struggle to grasp content knowledge and skills, but the need to provide effective…

The global pandemic shifted the rules of engagement for consumers and businesses and brought key relationships and processes into sharp focus. Engagement between a customer…