For the third edition of our State of IT report, Salesforce surveyed over 4,000 IT decision-makers worldwide to discover:
- Shifting priorities and success metrics in the midst of changing business and customer needs
- How IT departments are evaluating the role of automation and AI and planning their implementation
- The state of application development and integration
- Perspectives on security threats and how to combat them
- Which tactics IT departments are using to address sustainability, ethics, and diversity concerns
Unless cited otherwise, data in this report are from a double-anonymous survey conducted from February 28th through April 5th, 2023. The survey generated 4,325 responses from IT decision-makers across North America, Latin America, Asia-Pacific, and Europe.
Due to rounding, not all percentage totals in this report equal 100%. Comparison calculations are made from total numbers (not rounded numbers).
- IT Recalibrates for a New Business and Technology Landscape
Teams are being challenged to keep up with shifting KPIs, changing business needs, technological evolution, and economic pressure. Sixty-two percent of IT departments have trouble meeting business demands.
- AI and Automation Underpin Efficiency and Innovation
Process automation is on the rise as businesses tighten their belts and seek efficiency boosts, while advances in AI prompt IT to determine how — not if — to responsibly propel their organizations forward. Eighty-six percent of IT leaders believe generative AI will have a prominent role at their organizations in the near future.
- Data Proliferation and Business Demand Prompt New Approaches to App Development
Developers are turning to tactics like composability and low-code tools as they struggle to keep up with demand for app development and integration. Only 26% of IT departments can support all app development requests, and only 29% of apps are integrated.
- As Threats Rise, So Do Security Investments
With more — and more sensitive — data required to meet elevated business and customer demands, IT must protect an ever-expanding attack surface. Mean-while, companies are taking compliance to heart as regulations strengthen. Six-ty-seven percent of IT leaders have trouble balancing business and security objectives.
- IT Gets Serious About Building a Better World
As the planet warms, ethical concerns come to the fore, and marginalization of underrepresented groups come under scrutiny, IT is increasingly doing its part to build better, more sustainable operations. Seventy-nine percent of IT leaders say their organizations have set greenhouse gas emission reduction goals.
This article is posted at salesforce.com
Please fill out the form to access the content
