Meet Customer Service Expectations: Challenges and Opportunities
81% of customers say a positive service experience increases the chances that they’ll make another purchase. And 80% of consumers feel more emotionally connected to a brand when customer service solves their problems.1 However, it is increasingly difficult to deliver the service customers crave because of a number of factors.
High employee turnover increases the difficulty of retaining skilled employees, while training a service workforce is time-consuming and costly. Managing an ever-growing catalog of products and services can be overwhelming. Adapting to changing customer expectations is a constant struggle. The pressure to enhance efficiency while maintaining quality service is intense.
Salesforce and Youreka offer an incredible opportunity to address these roadblocks with solutions driven by AI. With Salesforce Service Cloud and Youreka, you can meet customer expectations for service and develop new ways for your service teams to engage with customers. At the same time, you can deliver rich experiences that provide the power to take action…….Read more
This article is posted at salesforce.com
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