With the accelerated adoption of more convenient fulfillment options (like curbside pickup) and a demand for increasingly fast delivery, the post-purchase journey has become a key differentiator for businesses. This is true whether you sell to consumers or to business buyers.
Now, customers want to receive products and services on their terms — whether that means free shipping or picking up an item at a nearby store. Whatever they choose, customers want visibility and real-time updates every step of the way.
In this guide, learn how order management plays a key role — from marketing to checkout to fulfillment to service. Done right, order management can deliver cost savings and increased efficiency to the business and foster customer loyalty and lifetime value.
Learn the tenets of order management.
Customers expect a seamless post-purchase process from checkout to delivery. Here are four
ways you can meet customer expectations.
Included in this Contents
- Make order servicing easier.
- Offer flexible shipping and delivery.
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