Customers are the most important part of any business. And customers today aren’t just looking for stellar products and offerings, they also want an amazing service experience.
The stakes are high: 48% of customers who switched brands recently say they did so for better customer service and 94% say good customer service makes them more likely to make another purchase* . Buyers today want personalized attention and they want their issues resolved quickly — with 83% of buyers
expecting to solve complex problems by talking to one person.*
Included in this Contents
- Automation Nation? Our Findings Give Two Thumbs Up.
- How AI Advances Productivity Across the Service Department.
- Lay the Groundwork For Personalized Service with a Unified View.
This article is posted at salesforce.com
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