The latest research shows that CX leaders who incorporate AI into their strategy can do just that. Will you be one of them?
Newsflash! The contact center of today is almost unrecognizable when compared to its counterpart from just a decade ago. Customer expectations have never been higher, and there are more channels than ever to monitor and master in order to give them the quality of interaction they crave. Get this – findings from Aberdeen’s CX Leaders’ Agenda 2024 survey shows that 50% of businesses use at least 17 channels in their mix!
We don’t share this info to scare you, but rather to inspire you to crack open your toolbox and add some innovative new tools to the mix. Get started by checking out this report by Aberdeen, where they surveyed over 600 firms across all industries and sizes in order to measure just how much AI and automation have supercharged their digital transformation.
This comprehensive report shares insights such as how to:
- Utilize customer behavioral and sentiment data to increase satisfaction
- Decrease costs, increase efficiency in employee scheduling and boost productivity with real-time agent guidance
- Identify and automate repetitive tasks prone to error
- Boost sales and marketing metrics with hyper-personalized interactions and content
Start mastering your CX strategy with a little help from AI. Download the report to get started!
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