The Role of AI and Real-time Insights
Personalization is no longer just a luxury but a customer expectation, and yet, many organizations are still striving to meet this demand.
According to McKinsey & Company, 71% of consumers expect personalized interactions, and a staggering 76% express frustration when these expectations are not met.
The impact is significant, with fast-growing companies driving 40% more revenue from personalization compared to their slower counterparts. This white paper delves into the transformative power of advanced personalization in enhancing customer experiences.
Included in this white paper:
- Discover how leveraging AI is the key to unlocking the full potential of personalized customer experiences
- Explore the crucial role of centralized data and real-time insights in creating tailored content that resonates with individual customer needs
- Learn how advanced personalization provides a conversational edge, making customers feel truly heard and understood
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