NICE Enlighten is the trusted employee companion for CX excellence
Technology has always been met with equal parts excitement and opposition. And the recent advances in artificial intelligence (AI) are no different. The seemingly limitless potential of AI and what it can do can create an uneasy situation for those who don’t understand it. And customer service agents and supervisors are concerned that AI will replace them and render their positions obsolete. The truth is that AI has the opposite effect.
When used intelligently, AI has the power to amplify agents and supervisors for success. NICE Enlighten Copilot for Agents and Supervisors empowers them, amplifying their skills with real-time insights, personalized training, and task automation. Within the pages of this white paper, you’ll learn more about how Enlighten provides:
- Insights and AI-generated guidance to empower agents and supervisors
- Automatic summaries that provide precise performance data for optimized training
- Automation for routine tasks, to increase productivity and satisfaction
- Real-time feedback and coaching through AI analytics enhance agents’ skills
- Accurate CX information, ensuring consistent, exceptional customer service
Download the white paper and learn how to revolutionize your CX success!
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With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction. For more information about NICE, please visit www.niceincontact.com
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