Get industry experts’ competitive analysis and ranking of the leading Conversational Intelligence providers
Conversational Intelligence (CI) represents an evolving set of cloud-based technologies, encompassing a diverse set of features and functionalities. At its core, CI empowers enterprises to capture a wide spectrum of data across multiple formats and sources, applying advanced analytic resources to derive actionable insights from voice- and text-based interactions among employees, prospects, customers and automated virtual assistants.
In this report, Opus Research named NICE a market leader against service offerings from 18 vendors that distinguish themselves by providing enterprise customers with CI tools and resources designed to improve customer experience, employee productivity and operating results.
“NICE’s CI is distinguished because of its breadth offerings. Enlighten Actions, Copilot, Autopilot and XO drive business value by enhancing decision-making, improving agent productivity, enhancing customer experience and providing insights throughout the enterprise. This results in improved metrics spanning CSAT, first contact resolution, self-service resolution rate and reduced operating costs.”
Download the Opus Research report to see why NICE scores highest, and discover:
- Everything you need to know about Conversational Intelligence – today and tomorrow
- In-depth analysis of global CX providers
- Competitive analysis and ranking of the top CI solutions
Download the report
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Resource Sponsored By
With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction. For more information about NICE, please visit www.niceincontact.com.
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