By harnessing the power of AI, Enlighten Autopilot enables businesses to deliver personalized, efficient, and contextually relevant self-service experiences at scale.
The feeling of control. A powerful feeling, and often an illusion. And in customer service, this illusion is all too present for consumers trying to self-serve.
According to a recent study, 81% of consumers attempt to self-serve while only 19% want to talk to a human agent. Yet the unfortunate reality is that many in that 81% will find they still need to communicate with an agent because their digital dirigible has sprung a leak. This leads to frustrated and disappointed consumers, and customer service agents often feel the brunt of that frustration.
However, the digital self-service landscape has shifted. Now consumers should hold all the cards. As businesses continue to adapt to the evolving digital era, the integration of AI technologies such as Enlighten Autopilot will play a critical role in driving customer satisfaction, loyalty and long-term success. This new e-book from NICE explores this new customer-led approach and more:
- Conversational Analysis: Autopilot analyzes conversations to identify opportunities for effective self-service
- True Intelligence: Autopilot offers fully conversational resolution of customer service needs, seamlessly integrating with existing systems and channels
- Automation: How to address digital disparities in customer loyalty, identify trends in consumer behavior and more
Download now and find out how to take control of your organization’s customer service.
Download the e-book
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With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction.For more information about NICE, please visit www.niceincontact.com.
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