The Gartner IT Score for CX reveals that 70% of organizations are still at early-stage levels of customer experience maturity, despite recognizing its importance.
Gartner® shows CX technology and team motivation can grow revenue.
86% of CEOs expect AI to help maintain or grow their revenue in 2024-2025 and, when asked exactly how that would happen, the top answer category was improvement to customer experience and relationship.
Exceptional CX can drive revenue growth. Read the Gartner® “Motivate Your Team for Successful CX Execution” report and find insights on how to:
- Align executives with CX priorities
- Link CX metrics to revenue
- Foster a customer-centric employee culture
- Map customer satisfaction across holistic experiences
Achieve your full potential with AI-driven CX – download the report now.
Gartner, Motivate Your Team for Successful CX Execution, Don Scheibenreif, Michael Chiu, et al., 26 June 2024. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
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With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction. For more information about NICE, please visit www.niceincontact.com.
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