After starting the automation journey, the next most important move is deciding which business processes to automate. AI-powered intelligent workflows and IT automation can pinpoint the processes that will most improve business performance.
By infusing AI with decision support services, organizations can use the power of prediction to make better decisions faster. Combining prescriptive business rules with predictive models improves the customer and workforce experience, makes operations run more efficiently, and yields potentially higher ROI.
Executives have high expectations for automation strategies to deliver results during the next three years. Connecting data across business operations and IT environments will be key to success.
This article is posted at ibm.com
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