Companies are using AI-powered tools to reduce wait times, improve response times, analyze customer data, and offer personalized solutions. Find out how to join in.
For organizations to harness the full potential of AI for customer service, they must make a concerted effort to understand their organization’s needs, capabilities and limitations and to evaluate the offerings available. Download the Harvard Business Review Pulse Survey to explore how companies are currently using AI solutions to improve customer experience (CX), what value they’re realizing and how they’re addressing the challenges they’re encountering, plus more:
- How to reinvent the customer service experience with AI
- Hurdles to AI adoption, including data privacy concerns, integration challenges and skills gaps.
- Recommendations for selecting and implementing the right solution
“All companies want to be faster, more efficient, and more profitable. But you’ve just got to start.” Find out how.
Download the report
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Resource Sponsored By
With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction.For more information about NICE, please visit www.niceincontact.com.
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