Customer expectations rising faster than your to-do list? Find out how leading brands are using AI to deliver magic, not mediocrity.
Struggling to keep up with rising customer expectations? In a world where cloud, digital, and AI are reshaping everything, many CX teams find themselves falling behind. The gap between what consumers want and what brands can deliver is widening—but it doesn’t have to be that way.
The future lies in CX-aware AI on a fully converged, cloud-native platform, where people, processes and technology seamlessly blend to deliver personalized, real-time experiences. This ebook dives into insights from Interactions 2024 – the industry’s largest CX event, powered by NICE – and showcases how leading brands like Sony, Carnival UK and Hyundai Capital are using AI to exceed customer expectations and achieve unmatched success.
Still not sold? You’ll learn:
- How to amplify self-service with automation generated from thousands of conversations
- What augmenting agent performance with real-time assistance can do for interaction outcomes
- How to unlock organization-wide improvements with AI-driven insights from every interaction
- How to reduce customer effort with behavioral coaching and real-time interaction guidance
- Why proactively solving high-risk customer complaints with AI-powered analytics is imperative for growth and success
Because in a world where everyone’s expecting magic, “just okay” customer experience won’t cut it—let’s make your CX game strong enough to blow minds, not just check boxes. Download the ebook now.
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With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction. For more information about NICE, please visit www.niceincontact.com.
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