Author: Pivotal Customer

Everyday, thousands of people head into the great outdoors, anticipating that things will go well. However, an experienced adventurer knows that proactively preparing for the…

Customers are redefining loyalty in today’s retail market. Shoppers have more choices and higher expectations than ever before, and brand relationships are more complex. People…

The food and beverage industry has to comply with an increasing number of guidelines and restrictionsthat vary by location. The industry is challenged continuously by…

In this guide, learn how top-performing businesses are innovating with field service management to boost productivity and efficiency amid a challenging economy and increased customer…

What You’ll Find in This Report For the fifth edition of our “State of Service” report, Salesforce Research surveyed 8,050 customer serviceprofessionals to determine: Data…

Do you think the service your company provides is as good as the products you sell? If not, watch out. Eighty-eight percent of customers say…

What You’ll Find in This Report For this “Trends in Sales Ops” report, Salesforce Research surveyed nearly 6,000 sales professionals worldwide to discover: Methodology :…

To stay competitive in a digital-first world, organizations must be able to innovate anywhere, automate anything, scale everything, and most importantly, empower everyone. But doing…

Drive business results with data Data is more pervasive than ever but taking advantage of its full potential requires creativity and conviction. As a data…

CX-specific tools benefit the industry, business, customer, and employee Today, 98% of CX decision-makers report their organizations have experienced consequences of poor CX. Across the…