Category: Report
How Leading Companies are Leveraging AI and Outsourcing to Scale CX and Drive Innovation
The New CX Playbook: Value-Driven Strategies for Sustainable Growth Customer expectations are rising, AI is advancing at breakneck speed and economic pressures are shifting how…
From Inclusion to Impact: The Business Case for Belonging
Everything you need to create a culture of belonging at your company Belonging at work drives engagement, productivity, and retention. Yet, only 31% of employees…
The New Skills Gap: Building Tomorrow’s Workforce Today
Helping HR close the employee skills disconnect Is your organization effectively addressing the skills gap? Achievers’ “The New Skills Gap” report exposes a striking disconnect:…
Motivate Your Team for Successful CX Execution
The Gartner IT Score for CX reveals that 70% of organizations are still at early-stage levels of customer experience maturity, despite recognizing its importance. Gartner®…
Generative AI in 2024: Separating the Hype from Reality
Get industry-specific insights and actionable strategies from over 2,500 business leaders involved in AI decision-making A year ago, generative AI was the talk of the…
NICE Only Vendor Named a 2024 Gartner® CCaaS Customers’ Choice
CCaaS solutions offer comprehensive management of customer interactions across channels, prioritizing customer and employee experiences. Find out why NICE is the #1 choice. Gartner® named…
Opus Research Conversational Intelligence Intelliview Report
Get industry experts’ competitive analysis and ranking of the leading Conversational Intelligence providers Conversational Intelligence (CI) represents an evolving set of cloud-based technologies, encompassing a…
How to Take the Plunge with AI to Improve Customer Service
Companies are using AI-powered tools to reduce wait times, improve response times, analyze customer data, and offer personalized solutions. Find out how to join in….
Generative AI Professional Usage and Perception Survey
Amid an emerging gap, knowledge is power While GenAI is becoming less novel and more normal, there’s still a significant gap between the people who…
2024 State of the Workplace
Emerging Technology & Employee Engagement Trends Pings, dings and distractions begin as soon as the workday starts, and dodging them is no easy feat. While…
