Two years ago, we commissioned a survey to find out why US consumers leave providers. What we uncovered was a switching epidemic –with call centers…
How martech professionals can future-proof their organizations 2020 saw massive changes in the market as consumers accelerated their digital interactions with brands. These interactions (already…
Our goal is to use high-impact learning, networking, and recognition (awards) to enhance the careers of elite workplace practitioners and forward-thinking leadership.
Currently, Pivotal Customer comprises more than one million highly influential individuals in the fields of talent development, digital workplace, and employee experience.
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